Policies & FAQ
Please find the answers to your questions below, & review our policies.
Our character visits engage the imagination and make the fairy tale characters come alive. Our goal is to create special moments during the visit and include all participants in the activities. We have a professional & friendly cast of entertainers. Our costumes are all custom made with highest level of attention and detail to quality. We strive for excellent customer service and satisfaction.
Q. Is there anything special I should do to prepare for the party? Any extra props that would help the characters?
A. Just a few notes for the day of the party:
1) Please have a large clear area for the kids and the character to play.
2) Please make sure that there is a plug in available for the portable stereo.
Q. There may be a mixed crowd of boys & girls in attendance, are they all incorporated somehow into the events?
A. All the stories/activities that we offer include boys and girls. We offer a wide range of activities and there is something for everyone. As another option, you may invite more then one character to your event for example a superhero and princess. Please call or email to inquire about this option.
Q. How far in advance should I book my event?
A. We take bookings for months ahead and we also take last minute bookings as well. To ensure, character choice and preferred timing, we recommend booking ahead of time.
Q. How do I book my event?
A. You may phone in your booking request or email us at email@example.com. We require a non-refundable deposit for all bookings. Deposits can be done by etransfers. Remaining balance is due on the day of the party in Cash form. Balance may be paid by etransfer the day prior to the party/event. As of Jan 1, 2016, we no longer accept cheques for final method payment.
Q. Can I have more then one character at my event?
A. You can invite as many characters as you would like to your event.
You can have multiple princesses or even switch it up and have a princess and a mascot or superhero join. Please contact us for more details. Extra charges apply.
Q. Are dress up clothes provided for superhero & princess events?
A. We have entertainment packages that include princess dress up for the girls and superhero capes for the boys. Please see packages for details and max number of guests attending.